IT Outsourcing Services (Infogérance Informatique)

EIT MANUFACTURING ASBL

For the purposes of satisfying the needs of the Association, EIT Manufacturing needs to acquire IT Outsourcing Services (‘’Infogérance Informatique’’). The selected Supplier will support the internal Information Technology team of the Association in the management and support of IT activities.

Date limite

Le délai de réception des offres était de 2023-12-22. L'appel d'offres a été publié le 2023-11-23.

Qui ? Qu'est-ce que c'est ? Où ?
Historique des marchés publics
Date Document
2023-11-23 Avis de marché
Avis de marché (2023-11-23)
Objet
Champ d'application du marché
Titre: Services d'assistance relative aux systèmes
Brève description:
For the purposes of satisfying the needs of the Association, EIT Manufacturing needs to acquire IT Outsourcing Services (‘’Infogérance Informatique’’). The selected Supplier will support the internal Information Technology team of the Association in the management and support of IT activities.
Afficher plus
Métadonnées de l'avis
Langue originale: anglais 🗣️
Type de document: Avis de marché
Nature du marché: Services
Réglementation: Union européenne
Vocabulaire commun pour les marchés publics (CPV)
Code: Services d'assistance relative aux systèmes 📦
Lieu d'exécution
Région NUTS: Essonne 🏙️

Procédure
Type de procédure: Procédure ouverte
Type de soumission: Soumission pour tous les lots
Critères d'attribution
Offre la plus économique

Pouvoir adjudicateur
Identité
Pays: France 🇫🇷
Type de pouvoir adjudicateur: Autre
Nom du pouvoir adjudicateur: Eit manufacturing asbl
Adresse postale: 2 Boulevard Thomas Gobert 91120 Palaiseau
Code postal: 91120
Commune postale: Paris
Contact
Adresse Internet: https://www.eitmanufacturing.eu/ 🌏
Courrier électronique: anacatarina.dealencar@eitmanufacturing.eu 📧
Téléphone: +33 756108836 📞
URL des documents: https://www.eitmanufacturing.eu/how-to-get-involved/purchasing-tenders/it-outsourcing-services-infogerance-informatique/ 🌏

Référence
Dates
Date d'envoi: 2023-11-23 📅
Date limite de soumission: 2023-12-22 📅
Date de publication: 2023-11-28 📅
Identifiants
Numéro d'avis: 2023/S 229-720265
Numéro JO-S: 229

Objet
Champ d'application du marché
Valeur totale estimée: 300 EUR 💰
Brève description:
For the purposes of satisfying the needs of the Association, EIT Manufacturing needs to acquire IT Outsourcing Services (‘’Infogérance Informatique’’). The Supplier will support the internal Information Technology team of the Association in the management and support of IT activities.
Afficher plus
1) Infrastructure Management:
Server maintenance and monitoring.
Network design, implementation, and optimization.
Storage management and backup solutions.
Wifi networking.
Printers’ maintenance and refilling inks.
Virtual meeting rooms.
2) Materials (laptops, printers, etc):
Assisting in furnishing IT Materials.
3) Help Desk and User Support:
Providing a ticketing system to allow help desk and user support.
Providing a remote agent deployed to allow a remote assistance to user.
Providing technical support to end-users.
Troubleshooting hardware and software issues.
Managing and resolving service tickets.
4) Security Services:
Implementing and maintaining cybersecurity measures.
Conducting regular security audits.
Responding to security incidents and breaches.
5) Data Management:
Database administration and optimization.
Data backup and recovery services.
Data migration and integration (the costs and conditions of this activity will depend on data quantity
and complexity of the assistance to be provided by the supplier).
6) Cloud Services:
Cloud infrastructure management (IaaS).
Platform as a Service (PaaS) offerings.
Software as a Service (SaaS) solutions.
Hosting web platform offerings.
Hosting web platform solutions.
Hosting web platform maintenance.
Domain names (buying, maintenance, renewal).
Security solutions for Hosting web platform.
7) Vendor Management:
Coordinating with third-party vendors (Microsoft, Adobe, Cisco Meraki, etc).
Managing software and hardware licenses.
Ensuring compliance with vendor agreements.
8) IT Strategy and Consulting:
Providing strategic IT advice.
Aligning IT strategies with business goals.
Technology road mapping.
9) Training and Knowledge Transfer:
Conducting training sessions for end-users.
Knowledge transfer to in-house IT teams.
Documentation of systems and processes.
10) Disaster Recovery Planning:
Assisting in developing, implementing, testing and maintaining disaster recovery plans.
Implementing backup strategies.
Ensuring business continuity in case of disasters.
11) Compliance and Regulatory Adherence as structured and defined by EITM:
Ensuring compliance with industry regulations.
Adhering to data protection and privacy laws.
Assisting in developing, implementing, testing, maintaining data protection and privacy strategies.
Facilitating audits when necessary.
12) Technology Upgrades and Refresh:
Planning and implementing hardware upgrades.
Updating software and firmware.
Evaluating and recommending new technologies.
13) Performance Monitoring and Optimization:
Monitoring system performance and responsiveness.
Implementing optimizations for better efficiency.
Capacity planning for future growth.
14) Financial Management:
Budgeting and cost control.
Invoice management and reconciliation.
Providing cost-effective recommendations on solutions.
15) Reinforcement of Cybersecurity:
Implementation Webroot full package.
Facilitate comprehensive phishing awareness campaigns to assess employee maturity and awareness levels, while simultaneously defining and implementing reinforcement measures such as enhancing DNS Protection and Web filtering access, including the prohibition of connections to identified websites.
Afficher plus
Facilitate training session for employees.
16) Other possible services related to the scope of the IT Outsourcing Services (‘’Infogérance Informatique’’).
Valeur estimée hors TVA: 300 EUR 💰
Durée de l'accord: 12 mois
Description des renouvellements: Until 3 possible renewals.
Nom du projet ou programme financé par l’UE: The KIC called EIT Manufacturing ASBL is supported by the European Institute of Innovation and Technology (EIT), a body of the European Union.

Procédure
Base juridique: 32014L0024
Heure limite de réception des offres: 23:59
Langues dans lesquelles les offres ou les demandes de participation peuvent être présentées: anglais 🗣️
Date d'ouverture des offres: 2023-12-22 📅
Heure d'ouverture des offres: 23:59

Pouvoir adjudicateur
Identité
Numéro d'enregistrement national: W913012329
Autre type de pouvoir adjudicateur: No contracting authority. EIT Manufacturing is a KIC co-funded by the European Institute of Technology (EIT).
Contact
Point de contact: Ana Catarina de Alencar
URL des documents: https://www.eitmanufacturing.eu/how-to-get-involved/purchasing-tenders/it-outsourcing-services-infogerance-informatique/ 🌏

Informations complémentaires
Organe de révision
Nom: Evaluation Committee
Adresse postale: 2 Boulevard Thomas Gobert 91120 Palaiseau
Commune postale: Paris
Code postal: 91120
Pays: France 🇫🇷
Téléphone: +33 0756108836 📞
Courrier électronique: anacatarina.dealencar@eitmanufacturing.eu 📧
Adresse Internet: https://www.eitmanufacturing.eu/how-to-get-involved/purchasing-tenders/it-outsourcing-services-infogerance-informatique/ 🌏
Source: OJS 2023/S 229-720265 (2023-11-23)
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Région:
France Ile-de-France Ile-de-France Essonne
Produits/services:
Services de technologies de... Services de programmation et de conseil... Services de maintenance des systèmes et... Services d'aide aux utilisateurs et... Services d'assistance relative aux systèmes