Web hosting for ARTE

ARTE GEIE

ARTE is a European cultural TV Channel that broadcasts programmes 24 hours a day across all media in France, Germany and Europe, always in at least French and German.
ARTE is made up of three entities - the head office based in Strasbourg (named ARTE GEIE), and the two structures responsible for producing and designing the programmes (ARTE France based in Paris and ARTE Deutschland based in Baden-Baden).
This procedure focuses on the web hosting for ARTE websites.
As a brief overview, ARTE websites can currently be considered as a set made up of the following applications:
— the main ARTE website, www.arte.tv, including the television catch-up service (replay) on a NodeJS server,
— API to structure content delivery on the various platforms in PHP/Symfony, MongoDB, and Elasticsearch,
— a Wordpress Site Factory,
— a Drupal Site Factory,
— a store and VOD platform as well as professional websites on Java/Tomcat/MySQL.

Date limite

Le délai de réception des offres était de 2018-12-21. L'appel d'offres a été publié le 2018-11-20.

Fournisseurs

Les fournisseurs suivants sont mentionnés dans les décisions d'attribution ou dans d'autres documents relatifs aux marchés publics :

• sdv plurimedia

Qui ?

• ARTE GEIE

Qu'est-ce que c'est ?

• Services de fournisseurs › Services d'hébergement pour l'exploitatuion de sites WWW

Où ?

• Alsace › Bas-Rhin

Historique des marchés publics

Date	Document
2018-11-20	Avis de marché
2019-07-22	Avis d'attribution de marché

Avis de marché (2018-11-20)
Objet
Champ d'application du marché
Titre: Services d'hébergement pour l'exploitatuion de sites WWW
Brève description:

ARTE is a European cultural TV Channel that broadcasts programmes 24 hours a day across all media in France, Germany and Europe, always in at least French and German. ARTE is made up of three entities - the head office based in Strasbourg (named ARTE GEIE), and the two structures responsible for producing and designing the programmes (ARTE France based in Paris and ARTE Deutschland based in Baden-Baden). This procedure focuses on the web hosting for ARTE websites. As a brief overview, ARTE websites can currently be considered as a set made up of the following applications: — the main ARTE website, www.arte.tv, including the television catch-up service (replay) on a NodeJS server, — API to structure content delivery on the various platforms in PHP/Symfony, MongoDB, and Elasticsearch, — a Wordpress Site Factory, — a Drupal Site Factory, — a store and VOD platform as well as professional websites on Java/Tomcat/MySQL.

Métadonnées de l'avis
Langue originale: anglais 🗣️
Type de document: Avis de marché
Nature du marché: Services
Réglementation: Union européenne, avec participation des pays de l'AMP
Vocabulaire commun pour les marchés publics (CPV)
Code: Services d'hébergement pour l'exploitatuion de sites WWW 📦
Lieu d'exécution
Région NUTS: Bas-Rhin 🏙️

Procédure
Type de procédure: Procédure concurrentielle avec négociation
Type de soumission: Soumission pour tous les lots
Critères d'attribution
Offre la plus économique

Pouvoir adjudicateur
Identité
Pays: France 🇫🇷
Type de pouvoir adjudicateur: Autre
Nom du pouvoir adjudicateur: Arte geie
Adresse postale: 4 Quai du Chanoine Winterer
Code postal: 67080
Commune postale: Strasbourg Cedex
Contact
Adresse Internet: http://www.arte.tv 🌏
Courrier électronique: appelsdoffres@arte.tv 📧
Téléphone: +33 388142222 📞
Fax: +33 388142040 📠
URL des documents: http://www.arte.tv/sites/corporate/particuliers-professionnels/#appels-doffres 🌏

Référence
Dates
Date d'envoi: 2018-11-20 📅
Date limite de soumission: 2018-12-21 📅
Date de publication: 2018-11-23 📅
Identifiants
Numéro d'avis: 2018/S 226-517493
Numéro JO-S: 226
Informations complémentaires

The solution must comply with GDPR requirements (https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32016R0679&from=EN) and adhere to the clauses in ARTE’s “Confidentiality and Security Agreement”, available in the tender documents. In this respect, all personal data collected will be stored on servers exclusively located within the European Union.

Objet
Champ d'application du marché
Brève description:

ARTE is a European cultural TV Channel that broadcasts programmes 24 hours a day across all media in France, Germany and Europe, always in at least French and German.

ARTE is made up of three entities - the head office based in Strasbourg (named ARTE GEIE), and the two structures responsible for producing and designing the programmes (ARTE France based in Paris and ARTE Deutschland based in Baden-Baden).

This procedure focuses on the web hosting for ARTE websites.

As a brief overview, ARTE websites can currently be considered as a set made up of the following applications:

— the main ARTE website, www.arte.tv, including the television catch-up service (replay) on a NodeJS server,

— API to structure content delivery on the various platforms in PHP/Symfony, MongoDB, and Elasticsearch,

— a Wordpress Site Factory,

— a Drupal Site Factory,

— a store and VOD platform as well as professional websites on Java/Tomcat/MySQL.

Currently, ARTE’s Internet content is watched primarily on the web (50 %), but ARTE is experiencing strong growth in traffic through mobile technology apps (smartphone and tablet) (35 %), smart TVs and other OTT apps. As a whole, 85 % of visitors to its websites are French or German and 12 % come from the rest of Europe. ARTE intends to broaden its audience following the successful launch of its programmes in English, Spanish, Italian and Polish.

Up to 200 ARTE contributors upload content to the various systems. Around 10 different teams, from both within ARTE and externally, undertake the technical projects for the range of platforms under the supervision of ARTE GEIE, ARTE France or ARTE Deutschland.

This represents over 100 production and pre-production servers, 95th percentile bandwidth of around 500 Mb/s and over 70 million requests per day.

Websites operate mainly using open source software bricks based on Linux CentOS.

The chosen operator must be able to manage the website hosting within the agreed constraints relating to security, responsiveness and scalability required of media sites.

They must provide ARTE with:

— Well-defined PaaS (Platform as a Service) systems that offer the simple web hosting capabilities of LAMP or similar technology (NodeJS, Go, Python, etc.).

— Managed IaaS (Infrastructure as a Service) systems that can also be used as a set of basic PaaS to host complex projects.

The contractor will approve and provide the basic components of the application (Operating System and runtime software bricks) and will oversee, maintain and ensure the technical maintenance and proper functioning of the website within the limits of the application codes supplied by ARTE.

— Unmanaged IaaS (Infrastructure as a Service) systems that can host complex projects.

The web host will supervise the systems and the proper functioning of part of the infrastructure.

ARTE wishes to benefit from support and guidance in open source technology and “DevOPS” methods that will help scale up the online deployment of its various projects.

Currently, the infrastructure is built using “Ansible” technology. In an initial phase, ARTE would like to migrate its infrastructure and systems in their current state.

At a later date, ARTE would like to go further and redefine its architecture with Docker containers and manage the orchestration (TBC: Terraform, Kubernetes, Swarm, Consul, ...) in order to achieve greater flexibility in its development approval processes and operation in production.

Finally, ARTE is also seeking to replace part of its infrastructure with SaaS solutions provided by the web host. The chosen contractor must be able to support ARTE in carrying out these projects and come up with suggestions and solutions.

ARTE would like to be able to access the various tools that will enable them to regularly track performance and monitor the different components in production.

This procedure does not concern the distribution of videos, which is handled by a CDN (Content Delivery Network) in parallel to the website hosting.

Durée de l'accord: 24 mois
Description des renouvellements: The contract may be renewed twice for a period of 1 year.
Informations complémentaires:

In this respect, all personal data collected will be stored on servers exclusively located within the European Union.

Lieu d'exécution
Site principal ou lieu d'exécution:

ARTE GEIE

4 quai du Chanoine Winterer

FR-67000 Strasbourg

Informations juridiques, économiques, financières et techniques
Conditions de participation
Habilitation à exercer l'activité professionnelle:

The European Single Procurement Document (ESPD), bidders are invited to use the dedicated service at the following address: https://ec.europa.eu/tools/espd The document to be uploaded on this website is the pre-completed .xml file attached to the tender documents. The completed ESPD has to be attached to the candidates application in .xml and .pdf format.

OR (in the event that the bidder does not use the EPSD):

(a) a letter of application (the form made available by ARTE GEIE may be used, please note that this document is only available in French and German);

(b) a declaration by the bidder (the form made available by ARTE GEIE may be used, please note that this document is only available in French and German), accompanied by the following documents:

— an extract from the commercial and companies registry,

— if the bidder is in administration, a copy of the judgment or judgments to that effect.

Situation économique et financière:

1) certificate of insurance covering the bidder’s civil professional liability;

2) an indication of workforce and turnover excluding VAT in the last three years together with the proportion corresponding to the services the subject of the contract.

Niveau(x) minimal/minimaux de normes: Minimum annual revenue required to bid: 2 000 000 EUR.
Capacité technique et professionnelle:

Technical capabilities

The bidder must provide the following information:

— An Internet service provider Autonomous System Number,

— A macro description of the network (exchange points, bandwidth, etc.),

— The number of servers hosted,

— IP address ranges (IPv4 and IPv6).

If a bidder submits a bid as part of a consortium or as a contract to be outsourced, details of the technical capabilities of their partner(s) must be given.

References

The bidder must provide:

— A maximum of five references similar to the present tender that are either ongoing or have been completed within the last 3 years.

The references must demonstrate the bidder’s experience in web hosting of, in particular, high-traffic websites in ARTE’s circulation zone (France, Germany, French- and German-speaking Europe, Europe).

The list of references must include:

— The name of the client (with his area of activity, and the name and telephone number of a main contact),

— The type of service,

— The Period of completion of the reference (ongoing or completed within the last 3 years),

— A description of the uploaded components (website address, screenshots, etc.),

— The service volume capacity (number of servers, bandwidth, number of pages viewed per month)

— The technical setup (operating systems, programming languages, database management system – DBMS and content management system – CMS),

— The list of software and technical systems used,

— Service quality (SLA).

The bidder will complete the reference presentation document provided on ARTE GEIE buyer profile (see article I.3).

If the references mentioned were projects carried out as part of a consortium or contracts that were outsourced, the following information should also be included:

— The name of the partner,

— The interoperable services provided by the bidder.

Procédure
Base juridique: 32014L0024
Nombre minimum de candidats: 3
Nombre maximum de candidats: 5
Critères objectifs de sélection du nombre limité de candidats: Financial, economical and technical capacities.
Heure limite de réception des offres: 11:00
Langues dans lesquelles les offres ou les demandes de participation peuvent être présentées: allemand 🗣️
français 🗣️

+ 1 de plus

anglais 🗣️

Pouvoir adjudicateur
Identité
Pays: Bas-Rhin 🏙️
Autre type de pouvoir adjudicateur: European Economic Interest Grouping
Contact
Point de contact: Secteur Appels d'offres - Bereich Ausschreibungen
Adresse Internet: www.arte.tv 🌏
Adresse du profil d'acheteur: http://www.arte.tv/sites/corporate/particuliers-professionnels/#appels-doffres 🌏
URL des documents: http://www.arte.tv/sites/corporate/particuliers-professionnels/#appels-doffres 🌏

Référence
Informations complémentaires
Calendrier prévisionnel de publication des prochains avis: 2022

Applications must be delivered electronically using ARTE GEIE’s purchasing profile:

http://www.arte.tv/sites/corporate/particuliers-professionnels/#appels-doffres

With regard to the practical details of transmitting applications electronically, bidders must comply with the following provisions and with the document entitled “How to file a response on marches-securises.fr” (available in French and German) attached to this document.

Candidates are strongly advised to read all the provisions of this Article before responding in electronic format.

Documents must be transmitted electronically exclusively using ARTE GEIE’s purchasing profile.

In order to ensure proper use of the electronic platform, bidders are invited to check that they possess the requisite techniques upon reading the tender documents and well in advance of the deadline for the delivery of applications. Use of the latest versions of the Mozilla Firefox or Google Chrome browsers, and of a recent version of Java, is recommended.

IMPORTANT NOTES: Any file whose upload completes after the deadline (time and date) set out above will be regarded as irregular.

In the event that, after filing its application and its bid for the first time, the bidder finds that its documents are incomplete or that it wishes to partially replace them, ALL the documents must be filed again (and not just those items that the bidder wishes to add or replace). The last upload within the allotted time will replace the previous one and will be the only one that the contracting authority may take into account.

In the event of technical difficulties when using the platform, bidders can contact the following number: +33 4 92 90 93 27.

Document formats:

Electronic bids must not include any compressed files.

It is not authorised to send documents using physical electronic media, with the exception of backup copies.

Bidders who have delivered an electronic bid and who are awarded the contract will be informed that their contract must be prepared in physical form and that paper documents must be signed personally.

Bidders are asked to use the formats .docx,.xlsx and .pdf, and not to use certain formats or tools such as in particular .exe, such as macros.

The bidder’s electronic bid must include the Excel file corresponding to the financial schedule attached as a schedule to the binding commitment.

Backup copy:

A backup copy may be sent in the manner outlined in the Order of 14.12.2009 relating to the dematerialisation of public procurement procedures.

The backup copy may be sent on a physical electronic medium (USB stick).

This copy shall be sent in a sealed envelope to the address appearing above, within the deadline for the receipt of bids, and must include the following indications:

— “Backup copy”,

— The name of the tender procedure,

— The name and company name of the bidder.

In accordance with the aforementioned Order, the backup copy may be opened:

— when a computer virus is detected in the documents relating to the bid transmitted by electronic means, or

— when the documents relating to the bid have been transmitted and have not arrived within the deadline laid down for the filing of bids, or could not be opened.

The backup copy will only be taken into account if it arrives within the deadline laid down for the filing of bids.

Informations complémentaires
Organe de révision
Nom: Tribunal de Grande Instance
Adresse postale: Rue Général Fabvier
Commune postale: Nancy
Code postal: 54035
Pays: France 🇫🇷
Téléphone: +33 383908500 📞
Fax: +33 383274984 📠
Informations sur les délais d'introduction des recours:

Appeals may be lodged on the basis:

— of Article 2 Order No. 2009-515 (7.5.2009), relating to appeal procedures applicable to public procurement contracts, before the conclusion of the contract (urgent pre-contractual application),

— or of Article 11 of that Order (urgent contractual application), no later than the 31st day following publication of the notice of award of the contract, or, in the absence of publication of such a notice, until the expiry of 6 months period counting from the day after the date of notification of the contract.

Service auprès duquel des informations sur la procédure de recours peuvent être obtenues
Identique à : Organe de révision
Source: OJS 2018/S 226-517493 (2018-11-20)

Avis d'attribution de marché (2019-07-22)
Objet
Champ d'application du marché
Numéro de référence: 18251000
Brève description:

ARTE est une chaîne culturelle européenne, diffusant ses programmes 24h/24 sur tous les vecteurs en France, en Allemagne et en Europe, au moins en langue française et allemande. Elle est composée de 3 entités, le siège basé à Strasbourg (nommé ARTE GEIE), et 2 membres chargés de produire et concevoir les programmes (ARTE France basé à Paris et ARTE Deutschland basé à Baden-Baden). La procédure portait sur l'hébergement des sites internet d'ARTE. De manière non-exhaustive, les sites ARTE peuvent être considérés comme l’ensemble des applications suivantes: — le site principal d’ARTE, www.arte.tv, incluant la plateforme de télévision de rattrapage (replay) sur une base NodeJS, — les outils API cadrant la livraison des contenus aux différentes plateformes sur des bases PHP/Symfony, MongoDB, et Elasticsearch, — une usine à sites sous Wordpress, — une usine à sites sous Drupal, — une plateforme Boutique et VOD et sites professionnels sur des bases Java/Tomcat/MySQL.

Valeur totale du marché: 1 500 000 EUR 💰
Métadonnées de l'avis
Langue originale: français 🗣️
Type de document: Avis d'attribution de marché

Procédure
Type de soumission: Sans objet

Pouvoir adjudicateur
Identité
Adresse postale: 4 quai du Chanoine Winterer
Contact
Téléphone: +33 390142222 📞
Fax: +33 390142040 📠

Référence
Dates
Date d'envoi: 2019-07-22 📅
Date de publication: 2019-07-26 📅
Identifiants
Numéro d'avis: 2019/S 143-352844
Se réfère à l'avis: 2018/S 226-517493
Numéro JO-S: 143
Informations complémentaires

La solution est conforme à la réglementation RGPD. Les données personnelles collectées seront hébergées sur des serveurs localisés en Union européenne.

Objet
Champ d'application du marché
Brève description:

ARTE est une chaîne culturelle européenne, diffusant ses programmes 24h/24 sur tous les vecteurs en France, en Allemagne et en Europe, au moins en langue française et allemande.

Elle est composée de 3 entités, le siège basé à Strasbourg (nommé ARTE GEIE), et 2 membres chargés de produire et concevoir les programmes (ARTE France basé à Paris et ARTE Deutschland basé à Baden-Baden).

La procédure portait sur l'hébergement des sites internet d'ARTE.

De manière non-exhaustive, les sites ARTE peuvent être considérés comme l’ensemble des applications suivantes:

— le site principal d’ARTE, www.arte.tv, incluant la plateforme de télévision de rattrapage (replay) sur une base NodeJS,

— les outils API cadrant la livraison des contenus aux différentes plateformes sur des bases PHP/Symfony, MongoDB, et Elasticsearch,

— une usine à sites sous Wordpress,

— une usine à sites sous Drupal,

— une plateforme Boutique et VOD et sites professionnels sur des bases Java/Tomcat/MySQL.

Les contenus d’ARTE sont consommés sur Internet encore majoritairement avec un format web (50 %), mais ARTE assiste à une progression forte des consultations via des applications sur des appareils connectés (smartphones et tablettes) (35 %), via les téléviseurs connectés et autres applications OTT. Les internautes sont à 85 % français ou allemand, et pour 12 % résidents dans le reste de l'Europe. ARTE compte élargir son audience avec le succès des versions de ses programmes en anglais, espagnol, italien et polonais.

Jusque 200 contributeurs d’ARTE alimentent les différents systèmes en contenu. Une dizaine d’équipes différentes, internes et externes, réalisent les projets techniques des différentes plateformes, sous les directions d’ARTE GEIE, d’ARTE France ou d’ARTE Deutschland.

Cela représente plus de 100 serveurs de production et de pré-production, une bande passante au 95

Les sites internet fonctionnent très majoritairement à l’aide de briques logicielles open-sources, basées sur des systèmes Linux CentOS.

L’opérateur choisi doit être en capacité d’assurer la gestion de cet hébergement avec les contraintes de sécurité, de réactivité et d’évolutivité propres aux sites medias.

L’hébergeur assurera une supervision des systèmes et le bon fonctionnement de la partie infrastructure.

A ce jour, l’infrastructure est provisionnée autour de la technologie «Ansible». Dans un premier temps, ARTE souhaite migrer son infrastructure et ses systèmes en l’état actuel.

Dans un second temps, ARTE souhaite aller plus loin, redéfinir son architecture autour de containers (Docker), et gérer leur orchestration (à définir: Terraform, Kubernetes, Swarm, Consul, ...) afin de disposer d’une plus grande souplesse dans ses processus de validation de développement et leur exploitation en production.

Enfin, ARTE vise à remplacer une partie de son infrastructure par l’utilisation de services «SaaS» mis à disposition par l’hébergeur. Le prestataire choisi devra être à même de l’accompagner dans ces projets et être force de propositions et de solutions.

ARTE souhaite avoir accès aux différents outils permettant un suivi régulier des performances et du monitoring des différents éléments mis en production.

Informations complémentaires:

La solution est conforme à la réglementation RGPD. Les données personnelles collectées seront hébergées sur des serveurs localisés en Union européenne.

Procédure
Critères d'attribution
Critère de qualité (nom): Valeur technique
Critère de qualité (pondération): 60
Critère de coût (nom): Valeur financière
Critère de coût (pondération): 40

Attribution du marché
Date de conclusion du contrat: 2019-06-12 📅
Nom: SDV Plurimedia
Adresse postale: 15 rue de la Nuée Bleue
Commune postale: Strasbourg
Code postal: 67000
Pays: France 🇫🇷
Bas-Rhin 🏙️
Valeur totale du marché: 1 500 000 EUR 💰
Informations sur les appels d'offres
Nombre d'offres reçues: 2

Pouvoir adjudicateur
Identité
Nom du pouvoir adjudicateur: Arte france
Commune postale: Issy les Moulineaux
Pays: Hauts-de-Seine 🏙️
Autre type de pouvoir adjudicateur: GEIE (Groupement européen d'intérêt économique)
Contact
Point de contact: Secteur appels d'offres — Bereich Ausschreibungen

Informations complémentaires
Organe de révision
Nom: Tribunal de grande instance
Informations sur les délais d'introduction des recours:

Les recours peuvent être introduits sur le fondement de l'article 11 de l'ordonnance n

Source: OJS 2019/S 143-352844 (2019-07-22)

Nouveaux marchés dans des catégories connexes 🆕

Services de technologies de l'information, conseil, développement de logiciels, internet et appui (>20 nouveaux marchés)

Services internet (13)

Services de fournisseurs (8)